Shipping & Returns

Factory Return Policies

All sales are final.
  • Most of our sales are custom made special orders, and Lost Bwana Outfitters will do everything possible to assist our customers in making the correct choice and avoiding mistakes.
  • Orders for custom furniture are considered final. Each return must be considered on a case-by-case basis, and we will assist in handling a return within these guidelines.
  • Do not return anything to the Lost Bwana Outfitters location! Do not return to any location without prior approval in writing. Not following these instructions may result in additional shipping charges at the customer's expense.
  • The customer must prepay the shipping charges back to the factory warehouse. If the customer would like to take advantage of our volume shipping discounts, we will obtain the volume freight quote from the trucking company, and this amount can be deducted from the refund or credit. The customer must authorize us to do this in writing.
  • Lost Bwana Outfitters appreciates your business, and will do everything reasonable to earn and maintain your trust and respect.
  • Lost Bwana Outfitters with any questions regarding our return policy.
  • If product is not a special order like an umbrella base etc, there will be a 25% restocking fee.
  • Lost Bwana Outfitters is not responsible for to or from shipping.
  • (888) 320 1161

DELIVERY CHECKLIST

-Number of pieces that you receive matches the
Bill of Lading.
-Check all packages thoroughly for any visible
damage.
If number of pieces does not match, the following
steps are required to file a freight claim:
If you find visible damage, the following steps are
required to file a freight claim:
- Make a note on the delivery receipt, for example:
"received 2 of 3 boxes" or "missing 1 box" .
- Make a note on the delivery receipt briefly describing the
visible damage and # of boxes or pallets damaged.
- Take pictures of all pallets and boxes BEFORE opening
anything.
- Take pictures of all pallets and boxes BEFORE opening
anything.
- Keep a copy of the signed delivery receipt. - Retain all packaging for inspection.
- Keep damaged product in or with the original packaging
material.
- Keep a copy of the signed delivery receipt.
-Take pictures.
-Retain all packaging for inspection.
- Keep damaged product in or with the original packaging material.
When receiving shipment, you must check the following BEFORE SIGNING for the delivery:
(Drivers are obligated to wait for you to receive the shipment.)
Last updated: October 30, 2020 Page 1 of 2
If shipment was delivered with no visible damage and concealed damage is discovered after delivery:
-Notify LBO Furnishings immediately by emailing lostbwana@gmail.com and rst.tomlinson@gmail.com. You can call Steve
T @ 561 955 9348
If missing pieces or damages are not reported within 48 hours after receipt of delivery, the freight carrier will not
consider any reimbursement for damaged goods.